Shipping and Ordering Processing

IMPORTANT NOTICE:

For the timely and safety delivery of your order, please be very specific about your shipping information. Please note we will NOT provide any refund for the following situation:

1.DELIVERY FAILURE DUE TO WRONG DELIVERY ADDRESS, ABSENCE OR UNREACHABLE PHONE NUMBER, WRONG POSTAL CODE(ZIP CODE), OR ANY INCORRECT OR UNCLEAR INFORMATION PROVIDED FOR SHIPPING ADDRESS.

2.DELIVERY FAILURE DUE TO MAIL THEFT OR UNSUCCESSFUL DELIVERY TO P.O. BOX ADDRESS.

3.OVER DUE PICK UP TIME AT POSTAL OFFICE.

4. For U.S. customers, please use the postal code as specific as possible. Please use Zip Code 5 Plus 4 instead of just Zip Code 5 to avoid un-recognizable delivery address.  We will NOT arrange re-delivery because of unspecific Zip Code issue, since it require double postage. 
Order Processing

Order Confirmation (Day 1-2 latest)

After the payment has been confirmed we will send out a confirmation e-mail once your order has been ful-filled.

Ready for Shipment (Day 3-5 latest)

The order will then be sorted and packed ready for shipment within 3-5 working days. We will notify via e-mail when your order has been shipped.

Tracking No. Updated (Day 6-10 latest)

International air mail package needs some time to be registered at customs and postal service by carrier. We will update the tracking number of your order via e-mail once it has been registered. This process usually take 3-5 working days after the parcel has been shipped. Please do not panic if you cannot find tracking number before your order is registered by carrier.

Delivered ( Vary depends on the destination)

Delivery date may vary depends on many factors, i.e. the destination country, shipping method, customs clearance speed, holidays, peak season rush, extreme climate, natural disaster or local political unrest etc. We made the following chart according to our actual order delivery statistics for your reference. This chart is for reference only and in no circumstance be regarded as a promise. 

 

Destination8-11 Days12-14 Days15-20 Days21-25 Days26-30 Days>40 Days

U.S.A

5%50.10%29.60%10.50%4.70%Refund
U.K.9.90%63.20%19.10%3.40%4.40%Refund
Australia21.40%50.00%14.30%7.20%7.10%Refund
France10.50%28.60%43.80%10.10%7.00%Refund
Germany11.10%22.20%30.30%20.90%15.50%Refund
Canada0.00%47.10%31.40%17.60%3.90%Refund
Spain3.30%25.20%47.90%12.90%10.70%Refund
Italy2.50%10.20%18.20%37.80%31.30%Refund
Other E.U.10.20%10.50%22.40%39.40%17.50%Refund

 

SHIPPING AND PACKAGE

Shipping Methods

We apply different shipping methods according to buyer's destination, weight/dimension of the product and local customs regulation on relevant items. We always choose the most cost-time effective carrier to offer best shipping rate and try our best to guarantee smooth customs clearance.

Online Tracking

International air mail package needs some time to be registered at customs and postal service by carrier. We will update the tracking number of your order via e-mail once it has been registered. This process usually take 3-5 working days after the parcel has been shipped. Please do not panic if you cannot find tracking number before your order is registered by carrier.

 Track your order at the following links according to the different carriers:

1.ePacket

http://www.ems.com.cn/english.html

2.DHL

http://www.dhl.com

3.YW Express Eruope

http://www.yw56.com.cn

4.YW Express USA

http://www.usps.com

 5.YW Express Australia

http://auspost.com.au

PACKAGES

To offer competitive shipping rate, we usually do not include the monstrous original box and repack the products into padded foam envelops sealed with plastic bag, and then put them into fitted carton box for shipping.


The building instruction book is send together with the brick set in almost all cases except certain countries who will charge tax on the instruction or deny the import. In such cases, we will provide PDF version of building instruction via e-mail.